FAQ

Each Berry Patch Pals blind box contains one surprise handmade Series 1 Pal and one character card. You won't know which Pal is waiting inside until you open the box.

Series 1 features 11 Berry Patch Pals, each with their own name, personality and home in the Patch.

Not with a blind box — the surprise is part of the fun!

If you'd rather choose your new friend, visit Open Adoption, where you can select the specific animal you'd like to adopt.

Yes. Every blind box is a surprise, and duplicates are possible when purchasing multiple boxes.

Bundles also do not guarantee different Pals.

Blind boxes cannot be exchanged because of duplicates. If you have your heart set on choosing a particular animal, Open Adoption may be a better fit.

Stardust is the rare Pal in Berry Patch Pals Series 1, packed at approximately 1 in every 20 blind boxes.

Because our blind boxes are hand-packed, the stated rarity is approximate and does not mean every group of 20 boxes is guaranteed to contain a Stardust.

Each blind box contains: 1 surprise Berry Patch Pal + 1 character card.

Blind Box Pals do not include adoption certificates because Series 1 Pals already have their own names, personalities and habitats within Berry Patch.

No. All blind box sales are final, whether opened or unopened.

Blind boxes also cannot be exchanged because of duplicate Pals.

We carefully pack every order, but the outer blind-box packaging is not guaranteed to arrive in collectible condition.

Our product guarantee applies to the Pal inside. If your Pal arrives damaged, please contact us within 7 days of delivery with clear photos or video.

Open Adoption lets you choose the specific crochet animal you'd like to bring home.

Each Open Adoption includes: 1 crochet animal + 1 carrier + 1 adoption certificate.

Unlike the named Series 1 Pals found in blind boxes, Open Adoption animals are waiting for you to give them their name.

No — the certificate arrives blank, so you can choose your animal's name and complete the adoption certificate yourself.

If an animal is unavailable, it will appear as Sold Out until we have it again.

Where restock notifications are available, customers can sign up on the product page to be notified when an item returns.

Open Adoption purchases are final sale, except if we made an error with your order or your item arrived damaged.

With a crochet keychain, you choose the animal you'd like and receive the crochet animal with an attached keyring.

Keychains do not include a carrier, adoption certificate or Berry Patch character card.

Keychains are eligible for our standard 30-day return policy when return conditions are met.

Each Berry Patch Bead Box contains a curated mix of beads and charms inspired by the Berry Patch Pal you choose.

Cord and jewelry-making tools are not included.

No. Berry Patch Bead Boxes are a separate product and can be purchased on their own.

Simply choose the Pal you'd like your bead box inspired by.

Not currently.

Our full build-your-own bead/charm experience is available in person at our Leavenworth shop. Online customers can shop our curated Berry Patch Bead Boxes.

Yes. Our crochet pieces are handmade.

Because each piece is handmade, slight variations in shape, stitching, color placement and small details are natural.

These differences make each piece unique and are not considered defects.

Product colors may also appear slightly different depending on screen/device settings, photography and lighting.

Berry Patch Pals can be gently hand washed or machine washed on a delicate cycle.

For small spots, gently clean with warm water and mild dish soap.

Because the Pals contain polyfill, they may take longer to dry completely. If needed, tumble dry using a low/delicate setting, then allow your Pal to air dry completely.

Berry Patch Pals are handmade with soft cotton yarn and do not use plastic safety eyes. Please see the individual product listing for any age guidance and supervise young children as appropriate.

We currently ship throughout the United States and Canada.

Shipping costs are calculated directly at checkout.

For Canadian orders, customers are responsible for any applicable customs duties, import taxes or other fees charged upon import.

Orders are normally prepared and shipped within 3–5 business days.

Carrier transit time begins after your order leaves us and is separate from our processing time.

During busy holiday periods, please order early. Carrier transit times are outside our control once a package has shipped.

Yes! Free local pickup is available at our Leavenworth shop.

Customers should wait until they receive their Ready for Pickup notification before coming to collect their order.

No. Separate orders are processed and shipped separately to keep fulfillment and tracking accurate.

Please contact us within 7 days of delivery with your order number and clear photos or video showing the damage and packaging so we can review the issue and help.

If we made a mistake with your order, please contact us. We'll work with you to correct it at no additional cost to you.

If tracking shows your package as delivered but you can't locate it, first check around your property and with household members or neighbors, then contact the shipping carrier.

If you believe the package was stolen after delivery, please file a report with your local police department.

Stitches 'N' Beads Loft cannot be responsible for packages stolen after confirmed delivery.

Eligible regular merchandise may be returned within 30 days.

Returned merchandise must be unused/unworn, in the same condition received, and include original tags and packaging where applicable.

The customer is responsible for return shipping on change-of-mind returns, and original shipping charges are non-refundable.

Please see our full Return Policy for complete terms.

The following are final sale:

Blind Boxes · Open Adoption purchases · Preorders · Sale/Clearance merchandise

These items are not eligible for normal returns or exchanges, except where we made an order error or an item arrived damaged.

We don't process direct exchanges.

For eligible merchandise, please return the original item according to our Return Policy and place a new order for the item, size or color you'd like.

Eligible regular orders can be cancelled before they ship.

Please contact us as soon as possible if you need to cancel.

Blind boxes, Open Adoption purchases, preorders and other final-sale purchases cannot be cancelled.

Contact us as soon as possible.

We can make eligible changes before an order ships. Once an order has shipped, we cannot change its contents or delivery information.

Preorders are paid in full when the order is placed and are final sale.

Estimated ship dates are listed on each preorder product page, as timing varies by item.

No. Discounts cannot be combined or stacked. Only one discount code or promotion per order may be used unless we specifically state otherwise.

Discount codes must be entered at checkout and cannot be applied retroactively after an order has been placed.

No. We don't offer price adjustments if an item is discounted after a purchase has already been completed.

Prices and promotions may vary between our website, Leavenworth shop and in-person events.

Where available, sign up for a restock notification on the product page and we'll let you know if the item becomes available again.